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A whopping 95 percent of consumers say that customer service is vital for brand loyalty.

Strongly tied to brand loyalty is stellar customer service, which can help you increase your revenue and build a more successful business in the long run. And hence, it becomes imperative that you choose the ...

MS vs WhatsApp Marketing: What Works Better for your Business?
For over 100 years, people could only speak to each other over phone calls unless they were meeting in person. Not long ago, its text equivalent—SMS came to the fore, thanks to Neil Papworth who sent the world's first text message—a ...

If the Respond tool is letting you down lately, then it may be time to start checking some Respond alternatives to keep your WhatsApp strategy up and running!

Selecting the right tools is essential for executing a high-performing WhatsApp marketing strategy that will give you the best possible ...

Gorgias and UVdesk are great tools to enhance customer support operations for your ecommerce business. Both tools offer a shared inbox for you to integrate multiple support channels on a single dashboard. Understanding the differences and similarities between Gorgias vs UVdesk will help you make the ...

SMS vs WhatsApp Marketing: What Works Better for your Business?
For over 100 years, people could only speak to each other over phone calls unless they were meeting in person. Not long ago, its text equivalent—SMS came to the fore, thanks to Neil Papworth who sent the world's first text message—a ...

The WhatsApp Business API has made it possible for businesses to scale their customer support. The API integrates with existing support tools and helps get your entire team to handle customers from a shared WhatsApp business account.

But how does the integration work? What are the steps to connect ...

If you are applying to access WhatsApp Business API (or WhatsApp API), then you need to verify your Facebook Business Manager account. The Facebook Business Manager is a platform that enables you to monitor, control, and manage your business assets on Meta’s products including Facebook, Instagram ...

In today's world, the most valuable currency is attention. Marketers fiercely compete for their audience’s attention, and the only way to get noticed more often is to be as responsive and interactive as a business can be.

Sure, automated systems are becoming prevalent in business, but the element ...

It can be hard to keep track and reply to Instagram comments, messages and DMs. So we decided to whip up an article that outlines the exact steps to do so on your mobile app as well as from your desktop.

Let’s get started.

Table of Contents
1. Reply to Instagram Comments on Mobile App
2. Reply to ...

With more than 1 billion monthly active users, WhatsApp has emerged as the leading platform for brands to connect with their audiences.

Regardless of your nature and field of business, your customers are likely to be on WhatsApp. This is why many businesses are now implementing WhatsApp marketing ...