The client thinks that you "owe" him. Killing the hysteria.

[mdhasan550]

Working with clients and sales are always interesting. Especially when the client himself does not know what he wants, or likes inventions.

Let's look at the most common situations of customer foolishness and how to eliminate the risks of them occurring.

You do it, and I'll look and fix it.
I often hear similar complaints from designers. However, we hear similar things even in the call center. The truth is in the interpretation of “you make a pilot project, and we’ll think belgium whatsapp number data about it.” What should I think? We make 5 free calls and launch projects. If the product is not suitable for sales over the phone, we don’t take the project.

Want marketing research? 160 rubles per questionnaire + 15,000 for analytics.

Discuss the exact task.

We agreed on something different!
We've heard it a couple of times. At the end of the project, the client claimed that something else was agreed upon verbally, and the contract was just a formality. What formality? The contract describes all the work in detail, signed = accepted. Forgot? There is always a letter where we summarize the telephone agreements.

Always sign a contract and record the agreements in writing.

I won't take the job, it's not like that.
Hmm, "not so" what is that? If there is a precise justification for the incorrectly performed work, there is a subject of dispute. Other options are charlatanism on the part of the client. Swindlers are visible already at the sales stage.

If we do something wrong, which of course happens, we correct the mistakes for free.

We evaluate the client immediately. We do not enter into transactions with scammers.

I thought you...
Thinkers! We think together before the start of the project. We think by analyzing the results. We do not fulfill expectations, we work only within the framework of agreements + some bonuses.

We will eliminate all speculations with agreements.

We do not “fight with clients”. No clear task? No understanding? Go to another company. We are for transparency. There is no point in fulfilling the endless “wants”.

No one owes anything outside the framework of the agreements that are recorded in the letter.