Lack of personalization
By providing a personalized experience, you will be able to stand out list of oman whatsapp phone numbers your competitors. According to the Personalization Pulse Check Report, 91% of consumers prefer to deal with brands that recognize customers and provide relevant recommendations and offers.
Although chatbots have the potential to provide a personalized experience for each customer, it is far from perfect and not every chatbot can currently do this. You can integrate your chatbot with your internal systems to provide access to customer information. However, not every chatbot has these features and you must keep in mind that if you want to give your chatbot more advanced support features, the price will quickly add up.
Limitations of the technology
Chatbots are programmed to answer basic questions from a database. When customers ask questions outside of their database, it can confuse the bot. We’ve all had that experience where the chatbot tries to understand the question and ends up going in circles. Another issue is that many chatbots have a hard time understanding human language, like slang or misspelled words. All of these things combined can confuse the bot, leaving your customers frustrated and without relevant answers to their questions.
