Selecting the right tools is essential for executing a high-performing WhatsApp marketing strategy that will give you the best possible return on investment (ROI).
In this post, we’ll check 10 of the best alternatives to Respond that you can use, such as DelightChat, Gallabox, Timelines AI, Trengo & Tellephant to run your WhatsApp marketing & chat.
What is Respond.io?
Respond.io is a web-based messaging platform that connects customers france mobile phone number list from any channel to multiple teams — marketing, sales, support & engineering. The company is based in Hong Kong.
Pricing:
They have a forever-free plan that allows you to send messages to up to 100 contacts and send 4 broadcasts per month and gives all the basic features. You can choose this when evaluating if this platform works for you or not. Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month. The highest plan is 399/month for enterprise clients.
Pros:
It's easy to use, & has a user-friendly interface.
Customer support is fast and responsive.
You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
Respond.io has easy automation like tagging, assigning or auto-responding to messages.
Cons:
The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
When prospects are added twice, it doesn't recognise them as duplicates. This can lead to loss of context and reporting issues.
The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.
Top 10 Respond.io alternatives for your business
DelightChat
Trengo
SleekFlow
Novochat
Kapture CRM
Yellow AI
Verloop
Haptik
Timelines
Gallabox
Tellephant
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Trengo
Trengo is a tool that provides a multi-channel inbox that collates the messages from different channels like Email, Twitter, WhatsApp, etc. into one inbox. It also helps you set up chatbots that work via WhatsApp, LiveChat, Messenger & Telegram.
Pricing:
All paid plans give you unlimited conversations. The paid plan starts from $18 per agent/month & 5 communication channels. The Scale plan for $29 per agent/month gives you 50 communication channels and additional features like stats and API. For $40 per agent/month, you get unlimited communication channels and IVR menus.
You can take a 14-day free trial. No credit card is required.
Pros:
Customer support is based in Europe and hence available for people worldwide since the timezone overlaps with most of the countries.
It integrates well with various third-party systems such as Shopify, Salesforce, HubSpot, Magento, WeChat, Instagram, ExactOnline, etc.
Using Trengo, you can create a knowledge base that can be accessed by customers as well as service agents. This helps in the quick resolution of queries and leads to fewer tickets.
Cons:
Checking the history of closed tickets that are opened again by a customer is not intuitive and leads to a loss of context which frustrates both the customer and the service agent.
It doesn't have AI capabilities to keep improving the automated chat flow based on insights it gains from past interactions with customers.
Automating conversations is charged extra and not part of the plan. This can make budgeting & billing a bit complicated.
SleekFlow
SleekFlow is tailored for businesses aiming to revolutionize automated, personalized customer engagement across various messaging channels. The platform enables swift interaction with customers via social chats, live chat, or SMS, consolidating all messaging channels into one comprehensive business messaging platform.
Pros:
Omnichannel Messaging Platform: Streamline your customer support, marketing, and sales engagement by consolidating messaging channels into a centralized platform. Respond to customer queries in real-time without the hassle of toggling between multiple platforms.
Lead Routing and Workflow Management: Implement lead routing to efficiently assign queries to the appropriate department, enhancing collaboration between sales and support teams. SleekFlow allows you to add labels to conversations, facilitating quick filtering and understanding of customer issues.
Flow Builder: Build auto-reply chatbots, route conversations, enable marketing automation, and integrate with external software using our visual flow builder. Automate complex, multi-step tasks without any coding.
SleekFlow AI: Assimilate knowledge from multiple sources, such as your help center, website, and CRM system, to provide prompt service, recommend personalized products, and track orders and bookings automatically.
Tagging and Labelling: Enhance organization by adding multiple tags to each conversation and profile. Whether marking a profile as "VIP" or tagging a conversation as "failed payment," SleekFlow provides a versatile tagging system to categorize and prioritize customer interactions.
Shared Inbox and Team Collaboration: The shared inbox isn't just for communicating with customers; it also fosters collaboration among team members. Directly message colleagues, add internal notes, and collaborate on various queries within the platform.
Social CRM Tool: SleekFlow excels as a social customer relationship management tool. Tag profiles, create workflows, and manage the entire customer journey efficiently.
Mobile App: With SleekFlow you can check your messages on the go with the mobile app for both iOS or Android. This helps teams to better manage conversations or efficiently respond even if not in front of a laptop.
Cons:
Learning Curve: Users may experience a learning curve while adapting to the platform's comprehensive features and functionalities.
Limited Integrations: SleekFlow's integration options may be limited compared to some competitors, which could be a drawback for businesses requiring extensive third-party integrations.
Novochat
NovoChat is a marketing solution built for e-commerce businesses. It allows you to connect multiple messaging channels — WhatsApp Business, Telegram, Facebook Messenger, and LINE — in a single app.
It provides WhatsApp automation, broadcast messages, a multi-channel inbox, and a multi-channel website widget. It can be integrated with Shopify & EasyStore. They plan to launch segmentation features soon.
Pricing:
There are 4 pricing plans — The Solo plan for $7/month gives you 750 messages per month. The Starter plan for $20 per month gives you 3,000 messages. The Pro plan for $60/month gives you 9000 messages per month and the Business plan for $200/month gives you 40,000 messages per month. The number of features you get also changes with each plan.
You can get a 7-day free trial. No credit card is required.
Pros:
You can Create auto-responses, set business hours, and invite multiple agents to your workspace.
It gives you advanced campaign and automation metrics to see the impact your messages are making on your revenue.
You can personalize bulk messages by uploading a CSV. file with a custom message for each individual contact.
With some providers, you’ll have to register a new WhatsApp Business number. But with NovoChat, you can keep your current WhatsApp Business number.
Cons:
Customer support can be tricky to access as they don't have their email or phone clearly displayed anywhere.
Novochat doesn't have integration with many apps except Shopify and EasySend. This can be limiting if you need to transfer data between apps or need to automate workflows.
Read on: Learn about the best NovoChat alternatives for your business.
Kapture CRM
