7. Not Following Up
Consistently following up with customers keeps the lines of communication open. It allows you to express gratitude for their business while creating a space where they feel comfortable sharing feedback or concerns.
8. Not Paying Attention to the Reviewer’s Emotional Tone
Customers consider their emotional needs being met to be of healthtrax corporate email list paramount importance. They wish to be heard, understood and shown empathy. Ignoring the emotional tone of a review can make your response feel detached or insincere.
Personalization is key to avoiding common review response mistakes and creating replies that resonate with customers.
“The goal is not just to reply, but to craft responses that are thoughtful, empathetic and specific to each reviewer’s experience,” said Ralph Gotosa, an account manager at Thrive Local.
Tailored responses help businesses sound authentic and professional, steering clear of generic,
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