But it goes without saying that the multi-year plan encompasses different actions , from auditing to training agents, while integrating internal and external evaluation and awareness policies.
In this article, we look back at the specific features of this system and how it helps to make digital content accessible to all audiences, in particular by facilitating better decision-making.
This digital illustration depicts a wheelchair accessibility symbol, composed of interconnected dots and lines on a binary data background. This image symbolises the multi-year accessibility blueprint, highlighting technology integration to improve access and inclusion for people with disabilities.
What is a multi-year plan?
Before going any further, let's take a closer look at what the multi-year plan is, because what it involves may seem complex to the uninitiated.
In general, this document is a strategic plan developed by your company to ensure the digital accessibility of all your online services for people with disabilities. In short, it is a roadmap that guides ios database you through the intricacies of compliance and improvement of digital services, whether they are websites, mobile applications or other online communication platforms.
As you may have guessed, the multi-year plan is based on the definition of clear, concrete and measurable objectives , spread over several years. It proves that you are not making vague promises, but that on the contrary, you are actively committed to specific actions, which include adapting your digital content to the needs of users with different forms of disability.
Please note that the multi-year plan must also list all digital services that must comply with the RGAA (General Accessibility Improvement Framework). You must therefore take into account existing or future sites and applications, determine the accessibility needs of each, and plan the actions necessary to meet them.
And let’s talk about these actions! Because yes, the multi-year plan details all the steps that your organization plans to improve accessibility. This can include team training and awareness, accessibility-specific skills, internal and external audits, and even regular user testing to ensure that improvements work in practice.
Finally, let's be clear, the key to the success of the multi-annual plan lies in the regular evaluation of the progress made . This way, you can be sure that the accessibility objectives are not only achieved, but that they are also maintained over time.
Screenshot of a table listing sites of the Ministry of Economy and Finance such as economie.gouv.fr or tarif-bancaires.gouv.fr
Example of a census of sites of the Ministry of Economy and Finance
Webinar
How to optimize the digital accessibility of your website?
Watch the webinar!
Multi-year plan: what are the legal obligations?
Since 2016, French law has required public bodies and certain private establishments to implement a multi-year digital accessibility plan. In concrete terms, this guarantees that online communication services are accessible to all users , including those with disabilities .
But what does this obligation entail? To put it simply, if you are the head of a digital public service or if your organization is concerned by the General Framework for Improving Accessibility (RGAA), you must develop and publish this plan . It describes the actions planned over several years (hence the term "multi-year") to improve the accessibility of your websites, mobile applications and other digital content.
Obviously, the most important aspect of this approach remains transparency. The multi-year plan must be accessible not only in the technical sense , to facilitate use by people with disabilities, but also in the broad sense , for consultation by all. This therefore implies that any interested individual must be able to visit the plan and appreciate how you intend to transform your digital services.
