If you're looking for a free help desk ticketing solution for your small business, Request Tracker is a great choice. It's open source, which means you can modify it to track tickets and optimize your overall workflow. The interface is simple to use and works flawlessly on all devices. The software also offers full PGP file management support. It may look dated, but it
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Key features:
Team Collaboration Tools
Simple control panel
Knowledge base management
Reporting and analysis tools
Ticketing Management
Time tracking for all team members
advantage:
Free for everyone
Suitable for small businesses
Omnichannel Ticketing
shortcoming:
Complex and outdated UI
price:
The free version of the software has limited functionality. The PRO version starts at $125 per month.
