Why are local or international companies finally betting on this type of call center software ? Precisely because of the way in which companies operate, decentralized from a single location and with the option of using the same service from remote offices. An advance that was necessary for the way of working in the 21st century and due to the trend that has arisen in many cases due to the Covid-19 pandemic with the need for teleworking and relocation in many cases.
What does it mean to have this type of job seekers data technology at a corporate level?
To better understand the progress that this has meant, just take a look at options such as those offered by voz.com
Among the advantages of these technological solutions, there are some that are key to achieving real acceptance in the corporate market:
Cost savings: to begin with, you can have as many extensions and lines as you need without the need for additional installations or switchboards in all offices. In addition, as a general rule, these types of solutions usually offer advantages in rates such as no monthly maintenance fee or even free call setup.
There is no need to update the equipment since, being virtual, they are updated as new features and software improvements are released, which avoids having to renew the physical switchboards from time to time due to use or the need to update their models.
A digital switchboard does not transfer calls to extensions that are only in the same physical office, but allows the transit of calls and data regardless of where the other extension is, even internationally when necessary.
VoIP is actually like another computer in the office that allows these calls, from anywhere, to any employee. In reality, it is the mobility, quality and guarantee of a computer that, if the connection drops, can be recovered with another computer because it is digital.
