Worried that you're letting down loyal customers or missing out on more business than you'd like? Automated responses for social media direct messages can be a great solution to this problem, and they're fairly easy to set up.
Set a message about the absence of a consultant online
If your team responds quickly to personal messages during cell phone number list business hours, set up an automated message with a greeting and a message that the information has been received and a company representative will respond during business hours (be sure to specify what days you work and the time intervals). These greeting messages allow you to respond immediately after business hours and provide orientation to the customer.
Remember that social media users are accustomed to a quick reaction to their actions, and social media itself is a platform for impulse sales.
Often, social networks are used after work in their free time or on weekends. It is on them that the largest number of incoming questions about the availability of goods, prices fall, and users can calmly move between different brand profiles on the social network and compare not only their offers, but also their service. Also, it is on weekends that people have enough time to write a complaint or review, and how quickly you respond determines whether this customer complaint remains in the private message chat, or the user posts it somewhere on a third-party site.
