Using a chatbot allows the user to skip the process of having to navigate through an interface full of buttons and menus. This provides:
Accessibility , with a much simpler and more intuitive interface.
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Naturalness , since you can use the same natural language that you use in real life.
Thanks to artificial intelligence , the chatbot gradually learns about the user's tastes and habits. It thus offers increasingly precise responses and offers an increasingly fluid interaction.
Ultimately, a better user experience and customer service .
In fact, we can say that thanks to chatbots, the trend is new zealand telegram mobile phone number list moving towards the gradual elimination of user interfaces, which will now interact with the software without screens or menus. This will completely eliminate the friction between user and software.
The experiences show very high levels of engagement in this type of actions.
Many experts think that bots are the new apps. One of their great advantages is that, unlike apps, you don't need to download them specifically. In instant messaging apps like Telegram or Slack, chatbots are usually incorporated as if they were another contact.
It is much easier for users to send a message to the brand via Facebook and tell them what they want, or even ask questions about technical issues.
How to build your own chatbot
The first thing is to specify what service we want to offer, and how we can translate it into a conversation in which the chatbot guides the user with specific questions and predefined options.
This design must be accompanied by a content strategy to achieve valuable interaction for the user. A content classification must be developed, with semantic relationships and a good taxonomy.
