If you are considering moving your customer management to the cloud, please read this article. *If you are not sure what it means to put customer information on the cloud in the first place, please refer to this article . <Table of Contents> The reason for considering cloud computing from Excel management Thinking through case studies How will the cloud change things? Improvement 1: Easier sharing Improvement 2: You can handle data without worrying about the amount of data Improvement 3: Strengthened security Improvement 4: Customer data can be utilized Other values 1.
Easier acquisition of customer information 2. Risk reduction 3. You can get denmark telegram database support from the system vendor The reason for considering cloud computing from Excel management When people inquire about moving customer information to the cloud, they often say, "The number of customers has increased, and we're at our limit in terms of managing them." In most cases, the following four points are what cause inconvenience to people with an increasing number of customers. Hard to share Data is heavy Security concerns Unable to use data Let's consider each of these triggers through case studies.
Thinking through case studies [Company Information] (tentative) Synergy!make Co., Ltd. A manufacturer with about 30 employees [Customer contact] The company has around 1,000 customers, and handles 20 inquiries per day from existing customers. Product inquiries are accepted over the phone, and the desk is staffed by four sales staff who also handle other duties. The inquiries range from questions about the products to consultations about product-related matters and even complaints. As a new inflow point, requests for product information are accepted by email, and the staff in charge process the shipping every day.
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