Questions and Answers

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Before someone chooses to visit your business, this person often reads the general information about the business and reads reviews. But sometimes there are additional questions. A visitor can ask these directly on your business profile in the 'questions and answers' section. If someone asks a question, they will already receive suggestions for answers based on reviews or other information in the Google business profile. If a question is asked, it is important to respond to this question in a timely manner. The answer is then also public, so that everyone with the same question also has the same answer. Do you notice in the store or on location that visitors often ask the same questions? Then be proactive and ask the question yourself as the owner on your business profile. Answer your own question immediately - then everyone is informed.

GMB Questions and Answers
Sample Questions and Answers

4. Google Posts
A final way to work on your online armenia phone number library reputation management is to use Google Posts when there is something to report. There are a few types of Google Posts : offers, updates and events. A Google Post can be used to promote a sale, for example. Or give a nice update about the new collection that is ready in the store. This way, people do not necessarily have to click on your website or social media channel first to see what cool things can be experienced in your store. Research by iO and Flipstream shows that only 26% of business locations use this function.



Google post
Example of a Google Post

Are you getting started?
Local findability is becoming increasingly important. Google is also emphasizing local search. We are increasingly seeing the local pack appear on the search results page. Google Maps is also becoming more advanced, for example through Google Live View . To ensure that your company stands out locally, it is strongly recommended to not only optimize your company profile, but also to work on your online reputation management. Make sure you get enough reviews and actively keep track of them. Also make sure you use other resources such as Questions and Answers and Google Posts to make optimal use of your Google Business Profile.